Dell
Designation: Client Technical Support Associate
Experience: 1-3 Years
Qualification: Any degree
Location: Gurgaon
Salary: Best in
Industry
Job Details:
Candidate should possess any degree from a recognized
university.
Should have 1 year of International Call Center Voice
experience
Should be willing to work in shifts in a 24 x7 work
environment Excellent telephone soft skills & thorough telephone functional
skills
Ability to deal professionally with irate customers.
Good Knowledge of PC Hardware/Software for desktop &
portable systems
JOB DESCRIPTION:
Responsible for providing telephone support for customers on
operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing
resolutions for technical and service issues.
Applies diagnostic techniques to identify problems,
investigate causes and recommend solutions to correct failures.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective
handling of customer problems.
Apply Mode: Online
Apply Details: Click here